Contact Information

General Contact Details

The Operator ensures transparent and accessible communication channels for all users of the website in accordance with the Gambling Act 2005 and other applicable legislation of Great Britain. Users may contact the Operator regarding legal, technical, or operational matters related to the use of the website and its services.

Registered Address: 120 Regent Street, London, W1B 5FE, United Kingdom
Customer Support Email: [email protected]
Telephone: +44 20 7946 0857

Communication Procedures

All inquiries directed to the Operator should clearly state the nature of the matter and, where applicable, include sufficient identifying information (such as the username or registered account email) to enable accurate and timely processing.

For general customer support, users may contact us via email or telephone as provided above.
Formal legal notifications or documents must be submitted in writing to the registered address with a copy sent via email for reference.
Responses to customer communications will be provided within a reasonable timeframe, not exceeding 14 days, unless otherwise required by law or regulatory standards.

Data Protection and Confidentiality

All communications between users and the Operator are processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information provided by users will be handled confidentially, used solely for the purpose of addressing the relevant inquiry, and will not be disclosed to third parties unless required by law or by order of a competent authority.

Complaints and Dispute Resolution

If the user wishes to submit a complaint regarding services or the conduct of the Operator, the complaint procedure shall be followed in accordance with the requirements of the Gambling Commission. Complaints may be submitted in writing to the email or postal address provided. The Operator will review and respond to all complaints promptly and, where applicable, inform the user of further steps or available alternative dispute resolution mechanisms as prescribed by relevant regulations.

Amendments

The Operator reserves the right to update the contact details and communication procedures in accordance with changes to legal or regulatory requirements. Any amendments to this page will take effect immediately upon publication.

Date of last revision: 15 June 2024